RETURNS, EXCHANGES & REFUNDS
14-day returns for non-personalized products
We accept returns and exchanges of standard, non-personalized products purchased from WoodenBoomerangs.com. Please notify us within 14 days of delivery if you would like to return or exchange your item. We accept new and slightly used products. This change-of-mind policy does not cover items damaged by the customer or purchases from other retailers.
How to return an item
- Email info@woodenboomerangs.com with your order number and tell us whether you would like a refund or an exchange. Please contact us before sending the item so we can provide return instructions.
- Pack the item securely and return it by mail to the address below. Include your order number or a copy of your receipt or packing slip, if available. For a refund, please also include any promotional items supplied with the order.
- For a normal change-of-mind return, you arrange and pay for the return postage and return label. We do not charge a restocking fee or an additional return administration fee.
Refund processing time
We process refunds within 3 business days after we receive the returned item. This is our processing time. Your bank or payment provider may take additional time to credit the money to your account; we cannot guarantee that the funds will appear within those same 3 business days.
Exchanges
Exchanges are available for eligible non-personalized products. Tell us which item you would like in your email. We send the replacement after receiving the returned item. If the new item costs more, you are responsible for the price difference.
Personalized products and optional engraving
Products made to your specifications, including custom engraving or custom painting, cannot be returned or exchanged simply because you change your mind. For products with optional engraving or personalization, this exception applies only when your order was actually personalized. If you ordered the standard product without personalization, the normal 14-day return policy applies.
Faulty, damaged or incorrect items
If your item is faulty, arrives damaged, is not as described, or we have made an error with your order, email info@woodenboomerangs.com so we can arrange an appropriate solution. The personalized-product exception and the normal change-of-mind return conditions do not limit your statutory rights.
Return address
Nemunas Pakalnis
Woodenboomerangs.com
Kupos g. 21, Naivių k.
Kupiškio raj. 40302
Lithuania
