For standard, non-personalized products, request a return or exchange within 14 days of delivery. We accept new and slightly used items. Return by mail; you pay the return postage for a normal change-of-mind return. We do not charge a restocking or return administration fee.
We process refunds within 3 business days after receiving the returned item. Your bank or payment provider may take longer to credit the money.
Personalized items cannot be returned simply because you change your mind. For optional engraving, this exception applies only to orders that were actually personalized. Your rights for faulty, damaged or incorrect items are not affected. Read our full return and refund policy.